Returns and Refunds Policy

OUR RETURN & REFUND PROMISE

 

MacuZyme® Holdings, LLC will issue a full refund to any customer upon receipt of all unused MacuZyme® product returned in its original product packaging.*

 

To initiate a return and receive your full refund, simply complete the following steps:

 

  • Step 1 — Notify MacuZyme® Holdings, LLC of your return BEFORE shipping by calling us (Monday through Friday, 9:00 AM – 5:00 PM Central Time) at 877-313-6228 or emailing us at customerservice@macuzyme.com

 

  • Step 2 — Once you have contacted us, please ship all unused product in their original product packaging to:

MacuZyme® Returns

RMA# – (supplied by MacuZyme®)

140 Buccee’s Blvd. #300-717

Mellisa, TX 75454

 

  • Step 3 — Once your returned product is received and inspected, your full refund will be processed to your original payment method within 5–7 business days. You will receive an e-mail confirmation when your refund has been processed. Please allow for an additional 3-5 business days for your bank or card issuer to post the refund to your account.

 

* MacuZyme® requires the return of unused product in its original product packaging for compliance and quality control purposes. We appreciate your cooperation with this process and are committed to making your return experience as straightforward as possible.

 

  1. Overview and Philosophy

 

At MacuZyme Holdings, LLC, we stand behind the quality of MacuZyme® Plus. Our returns and refunds policy is designed to be fair, transparent, and easy to navigate. We are not in the business of making it difficult for a customer to receive a refund — we simply ask that any unused product be returned to us so we can maintain our quality control standards and comply with applicable supplement industry regulations.

 

If you have any questions about this policy or need assistance initiating a return, our team is always available to help. Please do not hesitate to call us at 877-313-6228 (Monday through Friday, 9:00 AM – 5:00 PM Central Time) or email us at customerservice@macuzyme.com before shipping your return.

 

  1. Eligibility for a Full Refund

 

You are eligible for a full refund under the following conditions:

  • The product being returned was purchased directly from MacuZyme® Holdings, LLC through our official website or by phone or through Amazon. If you purchased your product through an authorized reseller, please contact the authorized reseller for the refund.
  • The return is initiated within 30 days of the original delivery date of your order.
  • You notify MacuZyme Holdings, LLC of your intent to return BEFORE shipping the product by calling 877-313-6228 or emailing customerservice@macuzyme.com.

 

  1. Reasons for a Partial Refund or No Refund at All

 

There are certain circumstances you may not receive a refund, or receive a partial refund:

  • Products that have been tampered with, altered, or show evidence of damage caused after delivery.
  • Returns of products purchased more than 30 days prior to the return request, except in cases of documented product defect or quality issue.
  • Dissatisfaction with results. As stated on all MacuZyme® materials, individual results may vary. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. If you are dissatisfied with your experience, please call us at 877-313-6228 or email customerservice@macuzyme.com. We will discuss your specific situation and work toward a fair resolution.
  • MacuZyme® never receives the returned product.

 

  1. Subscribe & Save Subscription Returns

 

If you received a product as part of a MacuZyme® Subscribe & Save subscription order and wish to return it:

  • The same return eligibility requirements in Section 2 apply to subscription orders.
  • If you did not intend to be charged for a renewal order, please contact us within 14 days of the charge at 877-313-6228 or customerservice@macuzyme.com and we will issue a full refund of that renewal charge, provided the order has not yet shipped.
  • If your subscription renewal order has already shipped, please follow the return process in Section 3 to return the unused product for a full refund.
  • To avoid future unwanted renewal charges, be sure to cancel your subscription before your next scheduled renewal date. You can cancel your subscription inside your account at mauczyme.com or by calling us at 877-313-6228, or by emailing us at customerservice@macuzyme.com

 

 

 

 

 

 

  1. Damaged, Defective, or Incorrect Product(s)

                                                                                                                               

If your MacuZyme® order arrives damaged, defective, or if you received the wrong product(s), we sincerely apologize and will make it right immediately at no cost to you. However, we still need to see the unused product for quality and compliance purposes, so please follow the return procedures.

 

We will either replace the product at no charge to you or issue a full refund — your choice.

 

In case of damaged / defective product(s), or our fulfillment error, we will provide a prepaid return shipping label so you are not responsible for return shipping costs.

 

MacuZyme® Holdings, LLC takes product quality and compliance seriously. All products are manufactured to cGMP (Current Good Manufacturing Practice) standards. If you have a concern about the quality or integrity of your MacuZyme® product, please contact us immediately.

 

  1. Supplement Industry Compliance — Why We Require Returned Product

 

As a dietary supplement manufacturer operating under FDA Current Good Manufacturing Practice (cGMP) regulations (21 CFR Part 111), MacuZyme® Holdings, LLC is required to:

 

  • Maintain thorough records of returned products, including lot numbers, quantities, and reasons for return, as part of our quality control program.
  • Investigate any returned product for potential quality, safety, or labeling issues.
  • Ensure that no returned product re-enters the commercial supply chain.
  • Report any pattern of returns that may indicate a product quality or safety issue to our quality assurance team.

 

These are not bureaucratic formalities — they are federally mandated quality controls designed to protect consumers. By returning unused product(s) to us, you are helping us maintain the highest quality standards in the dietary supplement industry. We genuinely appreciate your cooperation.

 

Note: Returned products will not be restocked, resold, or redistributed. All returned MacuZyme® products are logged, inspected, and properly disposed of in compliance with applicable regulations.

 

We are committed to responding to all return and refund inquiries within one business day. Our goal is always to resolve your concern quickly, fairly, and with the same premium standard that defines the MacuZyme® brand.

 

  1. Changes to This Policy

 

MacuZyme® Holdings, LLC reserves the right to update or modify this Returns and Refunds Policy at any time. Any changes will be reflected by an updated effective date at the bottom of this document.

 

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