Privacy Policy

MacuZyme® Holdings, LLC (“MacuZyme®,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers, website visitors, and healthcare professional partners. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you use our website, purchase our products, subscribe to our programs, or interact with us in any way. By using our website or placing an order, you agree to the practices described in this Privacy Policy. We encourage you to read it carefully.

 

  1. What Is Personal Information?

Personal information means any information that identifies, relates to, or could reasonably be linked to a specific individual. Examples include your name, email address, mailing address, phone number, payment information, and account login credentials. Personal information does not include aggregate or anonymized data—such as general statistics about website usage—from which your identity cannot be determined.

 

  1. Information We Collect

We collect personal information in the following ways:

 

  • Information You Provide to Us
  • Name, email address, shipping and billing address, and phone number — provided when you create an account, place an order, or contact us.
  • Payment information — collected at checkout; we do not store full credit or debit card numbers; all payment processing is handled by our secure third-party payment processor.
  • Account login credentials — username and password for your MacuZyme customer account.
  • Healthcare professional credentials — name, practice information, and professional license details submitted when applying for HCP portal access.
  • Messages and inquiries — information you voluntarily provide when you contact our customer service team, submit a product review, or complete a survey.
  • Subscription preferences — information you provide when enrolling in or managing our Subscribe & Save program.

 

  • Information We Collect Automatically
  • Website usage data — pages visited, time spent on pages, referring website, browser type, device type, and operating system.
  • IP address and approximate geographic location — collected automatically when you visit our website.
  • Cookie and tracking data — see Section 9 (Online Privacy Practices) for full details.
  • Purchase history and order details — collected and stored in connection with your orders and account.

 

  • Information from Third Parties
  • Shipping and delivery updates — we may receive updated address or delivery information from our fulfillment and carrier partners.
  • Amazon marketplace — if you purchase through Amazon.com, Amazon’s own privacy policy governs the information they collect; we receive only the order and fulfillment information needed to process your purchase.
  • Analytics providers — we receive aggregated and anonymized usage data from analytics tools (see Section 9).

 

  1. How We Use Your Information

We use the personal information we collect only for the following purposes:

  • To process and fulfill your orders and manage your customer account.
  • To manage and administer your Subscribe & Save subscription, including scheduling, billing, and shipping of recurring orders.
  • To communicate with you about your order status, shipping updates, and customer service inquiries.
  • To send you promotional emails, product updates, and educational content—only if you have opted in to receive such communications.
  • To verify and manage Healthcare Professional portal access and credentials.
  • To improve our website, products, and customer experience using aggregated and anonymized usage analytics.
  • To comply with applicable laws, regulations, and legal obligations.
  • To detect and prevent fraud, unauthorized transactions, or other harmful activities.
  • To respond to your questions, requests, and feedback.
  • We will not use your personal information for any purpose that is materially different from the purposes listed above without first notifying you and, where required by law, obtaining your consent.

 

  1. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your personal information only as described below, and only to the extent necessary to operate our business and serve you.

 

  • Service providers and vendors — We share information with third-party companies that help us operate our website and fulfill orders. These include our payment processor, shipping and fulfillment partners, email marketing platform, website analytics provider, and customer review platform. These providers are contractually required to keep your information confidential and may only use it for the specific services they provide to us.
  • Shipping carriers — We share your name, address, and order details with our shipping carriers (such as UPS, FedEx, or USPS) solely to deliver your order.
  • Legal and regulatory compliance — We may disclose personal information if required to do so by law, court order, subpoena, or government regulation, or to protect the rights, safety, or property of MacuZyme® Holdings, our customers, or the public.
  • Business transfers — In the event of a merger, acquisition, or sale of all or substantially all of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via email or a notice on our website.
  • With your consent — We may share your information in any other circumstance with your explicit consent.

 

 

  1. How Long We Retain Your Information

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including providing our products and services, maintaining your account, complying with legal obligations, resolving disputes, and enforcing our agreements. When personal information is no longer needed, we will securely delete, anonymize, or destroy it. Order records and related customer account information are generally retained for a period of up to seven (7) years to satisfy applicable accounting, tax, and legal requirements.

 

  1. Accuracy of Your Information

We strive to keep your personal information accurate, complete, and up to date. You are responsible for providing accurate information and for updating your information when it changes. You may review, update, or correct the personal information associated with your account at any time by logging into your customer account on our website or by contacting us directly at the address provided in Section 16. We will act on any correction requests as promptly as reasonably possible.

 

  1. Security Measures

We take the security of your personal information seriously. We have implemented a combination of physical, administrative, and technical safeguards designed to protect your information against unauthorized access, use, disclosure, loss, or alteration. These include:

 

  • SSL (Secure Sockets Layer) encryption for all information transmitted through our website.
  • Secure payment processing through PCI-DSS compliant third-party processors, we do not store full payment card numbers on our systems.
  • Password-protected customer accounts.
  • Access controls that limit internal access to personal information to authorized personnel who require it to perform their job duties.
  • Periodic review of our security practices and systems.

 

No method of internet transmission or electronic storage is 100% secure. While we use commercially reasonable safeguards, we cannot guarantee absolute security. You are responsible for keeping your account password confidential. Please notify us immediately if you believe your account has been compromised.

 

  1. Online Privacy Practices — Cookies and Analytics

 

  • Cookies

Our website uses cookies—small text files stored on your device by your web browser—to enhance your browsing experience and support website functionality. We use cookies to:

 

  • Remember your login status and preferences.
  • Maintain items in your shopping cart.
  • Analyze website traffic and usage patterns.
  • Support our email marketing and retargeting programs.

 

You can configure your cookies in your browser to alert you before a cookie is accepted or to decline cookies entirely or you can modify your cookies in the cookie consent on the website. Please note that disabling cookies may affect the functionality of certain features of our website, including the ability to log in or complete a purchase.

 

  • Analytics and Marketing Tools

We use a variety and ever changing third-party tools for analysis of the website and marketing  that may collect information about your interactions with our website. These tools may collect anonymized website usage data and if you have opted to receive marketing communications from us, we may track e-mail open rates and click activity to help us improve our interaction with you.

 

Under no circumstances do we sell the data collected through these tools

 

  1. Children’s Privacy

Our website and products are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not submit any personal information on our website. If we learn that we have inadvertently collected personal information from a person under 18, we will take prompt steps to delete that information. If you believe we may have collected personal information from a minor, please contact us immediately with the contact information detailed below.

 

  1. Links to Third-Party Websites

Our website may contain links to third-party websites, including Amazon.com, social media platforms, and other external sites. These links are provided for your convenience. We are not responsible for the privacy practices or content of any third-party website. When you leave our website by clicking a link, you are subject to the privacy policy of that third-party site. We encourage you to review the privacy policies of any external site you visit.

 

  1. Your Privacy Rights

Depending on where you reside, you may have certain rights with respect to your personal information. We are committed to honoring these rights where applicable.

 

  • All Customers

 

Regardless of location, all MacuZyme® customers have the right to:

 

  • Request access to the personal information we hold about you.
  • Request that we correct inaccurate or incomplete personal information.
  • Opt out of marketing emails at any time by clicking the “Unsubscribe” link in any marketing email or by contacting us directly.
  • Request deletion of your account and associated personal information, subject to our legal retention obligations.

 

  • California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

 

  • Know what categories of personal information we have collected about you and how it is used.
  • Request deletion of your personal information, subject to certain exceptions.
  • Opt out of the sale or sharing of your personal information. Note: MacuZyme does not sell personal information.
  • Non-discrimination for exercising your privacy rights.

 

To submit a privacy rights request as a California resident, please contact us with the contact information provided below.

 

  • Texas Residents

If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act (TDPSA), including rights to access, correct, delete, and obtain a portable copy of your personal data, and the right to opt out of targeted advertising. To exercise these rights, please contact us at the information provided in Section 16. We will respond to verifiable requests within the timeframe required by applicable law.

 

  1. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the Effective Date at the top of this page and, where appropriate, by sending a notice to the email address associated with your account. Your continued use of our website or services after any changes have been posted constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

 

  1. Contact Us

If you have a question, concern, or complaint about this Privacy Policy or our privacy practices, or if you would like to exercise any of your privacy rights, please contact us:

 

MacuZyme® Holdings, LLC

140 Buc-ee’s Blvd.

#300-717

Melissa, TX, 75454

 

Email: customerservice@macuzyme.com

Phone: 877-313-6228

Website: www.macuzyme.com

 

We take all privacy concerns seriously and will respond to your inquiry as promptly as reasonably possible. If you are not satisfied with our response, you may have the right to file a complaint with the applicable state or federal data protection authority.
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